Ask Ben

Frequently asked questions, answered by our top vet, Ben.

Meet Ben, our resident expert vet, he created Online Vet Store and wants every kiwi pet to have access to quality vet recommended products.

Below you will find a series of frequently asked questions Ben and the vet team get asked. You can watch his videos or read the blogs, if you can’t find the answer you need, then use the form and send him a message. He will get back to you as soon as he can.

Find Answers

Do you have a question that needs answering?

Step 1

Let us know your question
with the form below.

Step 2

Ben will reply to you
with advice as soon as he can.

Step 3

We’ll create a video or add it
to the common questions as well.

Can't find the answer you need? Ask Ben a question.

IMPORTANT: If you are experiencing an emergency with your pet call your vet /after hours vet immediately. If your question is regarding an order or auto re-order, you are best to contact the customer service team directly:

Free delivery on orders over $39*

Trusted set and forget auto re-ordering

10+1 free or 10% OFF loyalty programme*

Our Shipping Info

Once your order leaves our warehouse and is scanned into the New Zealand Couriers network you will be sent track and trace details via email. You can use these track and trace details to keep an eye on your order, and when it will be delivered.

Payment Options

Payment is required when you place your order, you can checkout with your credit card, via online banking or in instalments with Afterpay or ZIP. Note: Your order confirmation is your tax invoice, as we endeavour to become more environmentally friendly, we no longer print and include copies of tax invoices with orders

Our Loyalty Programme

Qualifying purchases made on auto re-order qualify for our loyalty programme. Almost all our premium vet diets, and vet recommended flea and worm treatments are included in the loyalty programme.