Ask Ben

Frequently asked questions, answered by our top vet, Ben.

Meet Ben, our resident expert vet, he created Online Vet Store and wants every kiwi pet to have access to quality vet recommended products.

Below you will find a series of frequently asked questions Ben and the vet team get asked. You can watch his videos or read the blogs, if you can’t find the answer you need, then use the form and send him a message. He will get back to you as soon as he can.

Find Answers

Do you have a question that needs answering?

Step 1

Let us know your question
with the form below.

Step 2

Ben will reply to you
with advice as soon as he can.

Step 3

We’ll create a video or add it
to the common questions as well.

Can't find the answer you need? Ask Ben a question.

IMPORTANT: If you are experiencing an emergency with your pet call your vet /after hours vet immediately. If your question is regarding an order or auto re-order, you are best to contact the customer service team directly:

Free delivery on orders over $39*

Trusted set and forget auto re-ordering

10+1 free loyalty programme*

Our Shipping Info

We are an essential service and continue to dispatch orders NZ wide* via NZ Couriers contactless parcel delivery service. You will be sent track and trace details once your parcel is scanned into the courier network.

Payment Options

Payment is required when you place your order, you can checkout with your credit card, via online banking or in instalments with humm. Note: Your order confirmation is your tax invoice. We do not print and include copies of tax invoices with orders as we endeavour to become more environmentally friendly.

Our Loyalty Programme

10+1 Free is available on most of the food brands we stock. The premium vet diets are included in this as continuity of diet is necessary to maintain good health.