WHEN WILL MY ORDER BE DELIVERED?
PLEASE NOTE: If you have run out of cat or dog food, we cannot guarantee to deliver by next dinner time. We do not offer a same day or next day service.
Once your order leaves the warehouse, it may be up to 5 days before it is delivered by the courier, especially if rural delivery. In most cases delivery is within 48 hours, after dispatch from the warehouse.
You will be sent track and trace information once your parcel is scanned into the New Zealand Couriers network. If you need to query your delivery once you have this information, please follow the information on their website.
If you do not have your track and trace information yet, please contact the customer service team via email: firstname.lastname@example.org
In some cases, we may need to order stock and this may add a few more days to the expected delivery timeframe, if this happens we will send you an email to notify you of this delay.
If your order contains multiple items, you may receive multiple deliveries to complete your order.
New Zealand Couriers information
The couriers are working hard to ensure essential services deliveries continue, however, due to an increase in demand they are experiencing delays throughout their networks. Please be patient, and most importantly order your essential food items well before your last scoop or before you open your last pouch.
* Deliveries are made Monday to Friday.
* We do not dispatch, or deliver, on weekend or public holidays.
* We do not offer a same day or next day service. No delivery timeframe can be guaranteed in the current environment.
WHAT DO YOU CHARGE FOR DELIVERY?
Charges are as stated at time of proceeding to checkout with your shopping cart, Ie: $9.90 on orders under $39.00 or no delivery charge on orders over $39.00, however there may be additional charges applied after checkout, depending on the products ordered and your location, if this is the case we will contact you prior to dispatch for confirmation.
You may incur additional delivery charges if;
WHERE DO YOU DELIVER TOO?
We deliver to physical addresses within the North and South Island. Please see additional information regarding possible extra charges relating to Agents, Great Barrier Island and Waiheke Island addresses.
We are unable to send your order to a PO Box or private bag, a physical address must be supplied.
Depending on the products ordered and your address on the Island there may be additional charges applied after checkout. If this is the case we will contact you prior to dispatch for confirmation.
GREAT BARRIER ISLAND
We ONLY deliver to: (Purchaser Name) c/o Barrier Air, Domestic Terminal, Auckland Airport, Ray Emery Drive, Manukau 2022 - This is where our responsibility for the order ends. It is then the purchasers responsibility to arrange with Barrier Air directly. The purchaser will be required to have an account with Barrier Air as a surcharge is applicable. Barrier Air and the purchaser communicate directly and arrange for delivery/collection.