Shipping & Delivery
We are an essential service and continue to deliver pet food and supplies.
For current information regarding deliveries during all alert levels, please visit our COVID information page.
PLEASE NOTE: IN THE CURRENT CLIMATE DELIVERY DELAYS ARE TO BE EXPECTED. Delivery can take 5 business days (or more in some cases) once it leaves our warehouse.
APRIL 2022 Public Holidays Easter & Anzac Long Weekends
There are no dispatches or courier movements on public holidays, Good Friday, Easter Monday and ANZAC Day. These long weekends are likely to put additional pressure on the courier network. Please be mindful of this when you place your order, consider ordering earlier than you usually would, and be patient.
When will my order be delivered?
PLEASE NOTE: if you have run out of cat or dog food, we cannot guarantee to deliver by next dinner time. We do not offer a same day or next day service.
Once your order leaves the warehouse, it may be up to 5 days before it is delivered by the courier, especially if rural delivery. If you need to query your delivery once you have this information, please follow the information on the New Zealand Couriers website.
If you do not have your track and trace information yet, please contact the customer service team vial email: firstname.lastname@example.org
In some cases, we may need to order stock and this may add a few more days to the expected delivery timeframe. If this happens, we will send you an email to notify you of this delay.
If you order contains multiple items, you may receive multiple deliveries to complete your order.
New Zealand Couriers information
The couriers are working hard to ensure essential services deliveries continue however, due to an increase in demand and public health guidelines relating to isolation requirements, they are experiencing delays throughout their network. Please be patient, and most importantly, order your essential food items well before your last scoop or before you open your last pouch.
* Deliveries are made Monday to Friday (business days only)
*We do not dispatch, or deliver, on weekend or public holidays
*We do not offer a same day or next day service. No delivery timeframe can be guaranteed in the current environment.
What do you charge for delivery?
Charges are as stated at the time of proceeding to checkout with your shopping cart, ie: $9.90 on orders under $39 or, no delivery charge on orders over $39.00. However, there may be additional charges applied after checkout depending on the products ordered and your location. If this is the case, we will contact your prior to dispatch for confirmation.
You may incur addition delivery charges if;
1. Your address includes Authority to Leave with NZ Post Agent (or any other delivery "Agent"). These charges are at the discretion of your "Agent" and are the purchasers responsibility. Online Vet Store is not responsible for these additional charges upon collection.
2. Delivery is to Great Barrier Island (see below)
3. Delivery is to Waiheke Island (see below)
Where do you deliver to?
We deliver to physical addresses within the North and South Island. Please see additional information regarding possible extra charges relating to Agents, Great Barrier Island and Waiheke addresses.
We are unable to send your orders to a PO box or private bag - a physical address must be supplied.
Depending on the products ordered and your address on the Island, there may be additional charges applied after checkout. If this is the case, we will contact you prior to dispatch for confirmation.
Great Barrier Island
We ONLY deliver to: (Purchaser Name) c/o Barrier Air, Domestic Terminal, Auckland Airport, Ray Emery Drive, Manuka 2022. This is where our responsibility for the order ends. It is then the purchaser's responsibility to arrange with Barrier Air directly. The purchaser will be required to have an account with Barrier Air as a surcharge is applicable. Barrier Air and the purchaser communicate directly and arrange for delivery/collection.
We are an essential service and continue to dispatch orders NZ wide* via NZ Couriers contactless parcel delivery service. You will be sent track and trace details once your parcel is scanned into the courier network.
Payment is required when you place your order, you can checkout with your credit card, via online banking or in instalments with humm. Note: Your order confirmation is your tax invoice. We do not print and include copies of tax invoices with orders as we endeavour to become more environmentally friendly.
10+1 Free is available on most of the food brands we stock. The premium vet diets are included in this as continuity of diet is necessary to maintain good health.