Shipping & Delivery

WHEN WILL MY ORDER BE DELIVERED? 

Please note: due to Canterbury Anniversary Day there will be no dispatches from the Christchurch warehouse on Friday 15 November. Orders placed after 12 noon on Thursday may not be dispatched till Monday 18th November.

IMPORTANT: If you have run out of cat or dog food, we cannot guarantee to deliver by next dinner time. We do not offer a same day service, or guarantee of next day delivery. Please make alternative arrangements for dinner. 

Most metro deliveries are made (on business days) within 48 hours, however depending on your address and the items ordered, delivery of your order can be from 2 to 5 days after dispatch. Orders placed after 12:00pm may not be dispatched until the next day.

If your order does not arrive within this timeframe, please contact us via email: myorder@onlinevetstore.co.nz stating your order number, which is generated at time of purchase.

In some cases, we may need to order stock and this may add a few more days to the expected delivery timeframe, if this happens we will send you an email to notify you of this delay.

Once your order has been shipped you should receive an email regarding your tracking information. If your order contains multiple items, you may receive multiple deliveries to complete your order.

If for some reason the courier is unable to complete the delivery, a card will be left informing you that the courier attempted delivery and advising you how to collect or arrange for re-delivery.

 

AUTHORITY TO LEAVE 

In most cases our deliveries are made by New Zealand Couriers. If you have a dry, secure location that is away from the street and easily accessible by the courier e.g. under the deck, behind the BBQ, back door etc we recommend you download this AUTHORITY TO LEAVE FORM from NZ Couriers.

‘Authority to Leave’ is a system where your courier can securely leave your deliveries at a specified place on you property, ensuring delivery even if you’re not around.

• After signing up, New Zealand Couriers produce a small barcoded tag for installation at the agreed location on your property (somewhere dry and safe).

• Your courier driver will be notified of this location and will affix the barcoded tag there when next delivery is made.

• Items will then be left at this location and the tag scanned by the courier to provide record of delivery in the tracking system.

Please note:
* Deliveries are made Monday to Friday.
* We do not dispatch, or deliver, on weekend or public holidays.
* We do not offer a same day or guaranteed overnight service.

 

WHAT DO YOU CHARGE FOR DELIVERY?

Charges are as stated at time of proceeding to checkout with your shopping cart, Ie: $9.90 on orders under $39.00 or no delivery charge on orders over $39.00, however there may be additional charges applied after checkout, depending on the products ordered and your location, if this is the case we will contact you prior to dispatch for confirmation. 

You may incur additional delivery charges if;

  1. Your address includes an Authority to Leave with NZ Post Agent (or any other delivery “Agent”) These charges are at the discretion of your “Agent” and are the purchasers responsibility. Online Vet Store is not responsible for these additional charges upon collection.
  2. Delivery is to Great Barrier Island (see below)
  3. Delivery is to Waiheke Island (see below)

  

WHERE DO YOU DELIVER TOO?

We deliver to physical addresses within the North and South Island. Please see additional information regarding possible extra charges relating to Agents, Great Barrier Island and Waiheke Island addresses.

We are unable to send your order to a PO Box or private bag, a physical address must be supplied.

 

WAIHEKE ISLAND

Depending on the products ordered and your address on the Island there may be additional charges applied after checkout. If this is the case we will contact you prior to dispatch for confirmation. 

 

GREAT BARRIER ISLAND

We ONLY deliver to: (Purchaser Name) c/o Barrier Air, Domestic Terminal, Auckland Airport, Ray Emery Drive, Manukau 2022 - This is where our responsibility for the order ends. It is then the purchasers responsibility to arrange with Barrier Air directly. The purchaser will be required to have an account with Barrier Air as a surcharge is applicable. Barrier Air and the purchaser communicate directly and arrange for delivery/collection.