ONLINE VET STORE makes every effort to be accurate, however we do not guarantee that our site, or any content on it, will be free from errors or omissions. Although we make reasonable efforts to update the information on our site, we cannot guarantee that the content on our site is accurate, or complete.
WHAT IS THE ONLINE VET STORE TASTE GUARANTEE?
It is important when trying new dog or cat food, that you introduce the food gradually to your pets’ diet. However, if you find that your pet does not take to the new food, contact us and we may make arrangements for a refund of your purchase. Most brands pride themselves on the quality and palatability of their foods and offer a 100% money back guarantee. Contact us to discuss.
WHAT IS THE ONLINE VET STORE REFUND POLICY?*
ONLINE VET STORE is committed to providing quality products to all our customers. However if you are not completely satisfied with a product you have purchased from us, you can return that product to us along with a copy of your receipt for purchase, within 14 days following delivery.
For more information refer to our terms and conditions.
* Please note this refund policy does not include Prescriptions. Please refer to the prescription section for information regarding returns and credits.
Once your order leaves our warehouse and is scanned into the New Zealand Couriers network you will be sent track and trace details via email. You can use these track and trace details to keep an eye on your order, and when it will be delivered.
Payment is required when you place your order, you can checkout with your credit card, via online banking or in instalments with Afterpay or ZIP. Note: Your order confirmation is your tax invoice, as we endeavour to become more environmentally friendly, we no longer print and include copies of tax invoices with orders
Qualifying purchases made on auto re-order qualify for our loyalty programme. Almost all our premium vet diets, and vet recommended flea and worm treatments are included in the loyalty programme.