ONLINE VET STORE makes every effort to be accurate, however we do not guarantee that our site, or any content on it, will be free from errors or omissions. Although we make reasonable efforts to update the information on our site, we cannot guarantee that the content on our site is accurate, or complete.
WHAT IS THE ONLINE VET STORE TASTE GUARANTEE?
It is important when trying new dog or cat food, that you introduce the food gradually to your pets’ diet. However, if you find that your pet does not take to the new food, contact us and we may make arrangements for a refund of your purchase. Most brands pride themselves on the quality and palatability of their foods and offer a 100% money back guarantee. Contact us to discuss.
WHAT IS THE ONLINE VET STORE REFUND POLICY?*
ONLINE VET STORE is committed to providing quality products to all our customers. However if you are not completely satisfied with a product you have purchased from us, you can return that product to us along with a copy of your receipt for purchase, within 14 days following delivery.
For more information refer to our terms and conditions.
* Please note this refund policy does not include Prescriptions. Please refer to the prescription section for information regarding returns and credits.
We are an essential service and continue to dispatch orders NZ wide via NZ Couriers contactless parcel delivery service. You will be sent track and trace details once your parcel is scanned into the courier network.
Payment is required when you place your order, you can checkout with your credit card, via online banking or in instalments with humm.
10+1 Free is available on most of the food brands we stock. The premium vet diets are included in this as continuity of diet is necessary to maintain good health.