Veterinary Advice Disclaimer


  1. No advice

1.1    Our Ask Ben videos and written content contains general veterinary information.

1.2    The veterinary information is not advice and should not be treated as such.

  1. No warranties

2.1    The veterinary information on our website and videos is provided without any representations or warranties, express or implied.

2.2    Without limiting the scope of Section 2.1, we do not warrant or represent that the veterinary information on this website:

(a)    will be constantly available, or available at all; or

(b)    is true, accurate, complete, current or non-misleading.

  1. Veterinary assistance

3.1    You must not rely on the information on our website or videos as an alternative to veterinary advice from your veterinarian or other professional animal care provider.

3.2    If you have any specific questions about any veterinary matter, you should consult your veterinarian or other professional animal care provider.

3.3    If you think your animal is suffering from any medical condition, you should seek immediate veterinary attention.

3.4    You should never delay seeking veterinary advice, disregard veterinary advice or discontinue veterinary treatment because of information on our website.

Free delivery on orders over $39*

Trusted set and forget auto re-ordering

10+1 free loyalty programme*

Our Shipping Info

We are an essential service and continue to dispatch orders NZ wide* via NZ Couriers contactless parcel delivery service. You will be sent track and trace details once your parcel is scanned into the courier network.

Payment Options

Payment is required when you place your order, you can checkout with your credit card, via online banking or in instalments with humm. Note: Your order confirmation is your tax invoice. We do not print and include copies of tax invoices with orders as we endeavour to become more environmentally friendly.

Our Loyalty Programme

10+1 Free is available on most of the food brands we stock. The premium vet diets are included in this as continuity of diet is necessary to maintain good health.