Veterinary Advice Disclaimer


  1. No advice

1.1    Our Ask Ben videos and written content contains general veterinary information.

1.2    The veterinary information is not advice and should not be treated as such.

  1. No warranties

2.1    The veterinary information on our website and videos is provided without any representations or warranties, express or implied.

2.2    Without limiting the scope of Section 2.1, we do not warrant or represent that the veterinary information on this website:

(a)    will be constantly available, or available at all; or

(b)    is true, accurate, complete, current or non-misleading.

  1. Veterinary assistance

3.1    You must not rely on the information on our website or videos as an alternative to veterinary advice from your veterinarian or other professional animal care provider.

3.2    If you have any specific questions about any veterinary matter, you should consult your veterinarian or other professional animal care provider.

3.3    If you think your animal is suffering from any medical condition, you should seek immediate veterinary attention.

3.4    You should never delay seeking veterinary advice, disregard veterinary advice or discontinue veterinary treatment because of information on our website.

Free delivery on orders over $39*

Trusted set and forget auto re-ordering

10+1 free or 10% OFF loyalty programme*

Our Shipping Info

Once your order leaves our warehouse and is scanned into the New Zealand Couriers network you will be sent track and trace details via email. You can use these track and trace details to keep an eye on your order, and when it will be delivered.

Payment Options

Payment is required when you place your order, you can checkout with your credit card, via online banking or in instalments with Afterpay or ZIP. Note: Your order confirmation is your tax invoice, as we endeavour to become more environmentally friendly, we no longer print and include copies of tax invoices with orders

Our Loyalty Programme

Qualifying purchases made on auto re-order qualify for our loyalty programme. Almost all our premium vet diets, and vet recommended flea and worm treatments are included in the loyalty programme.