Returns & Refunds

WHAT IS THE ONLINE VET STORE TASTE GUARANTEE?

It is important when trying new dog or cat food, that you introduce the food gradually to your pets’ diet. However, if you find that your pet does not take to the new food, contact us and we may make arrangements for a refund of your purchase. Most brands pride themselves on the quality and palatability of their foods and offer a 100% money back guarantee. Contact us to discuss.

WHAT IS THE ONLINE VET STORE REFUND POLICY?*

ONLINE VET STORE is committed to providing quality products to all our customers. However if you are not completely satisfied with a product you have purchased from us, you can return that product to us along with a copy of your receipt for purchase, within 14 days following delivery.

For more information refer to our terms and conditions.