Returns & Refunds


It is important when trying new dog or cat food, that you introduce the food gradually to your pets’ diet. However, if you find that your pet does not take to the new food, contact us and we may make arrangements for a refund of your purchase. Most brands pride themselves on the quality and palatability of their foods and offer a 100% money back guarantee. Contact us to discuss: or 0800 838 786


ONLINE VET STORE is committed to providing quality products to all our customers. However if you are not completely satisfied with a product you have purchased from us, or you have purchased the wrong product, you can return that product to us for a refund within 14 days following delivery. Contact us to discuss: or 0800 838 786

Products purchased incorrectly are returned at the purchasers cost, and must be returned in their original packaging, unopened and unused condition. Contact us to discuss: or 0800 838 786

For more information refer to our terms and conditions.

Free delivery on orders over $39*

Trusted set and forget auto re-ordering

10+1 free or 10% OFF loyalty programme*

Our Shipping Info

Once your order leaves our warehouse and is scanned into the New Zealand Couriers network you will be sent track and trace details via email. You can use these track and trace details to keep an eye on your order, and when it will be delivered.

Payment Options

Payment is required when you place your order, you can checkout with your credit card, via online banking or in instalments with Afterpay or ZIP. Note: Your order confirmation is your tax invoice, as we endeavour to become more environmentally friendly, we no longer print and include copies of tax invoices with orders

Our Loyalty Programme

Qualifying purchases made on auto re-order qualify for our loyalty programme. Almost all our premium vet diets, and vet recommended flea and worm treatments are included in the loyalty programme.