Our Pet Food Subscription Service

Online Vet Store was created because although Veterinarian Ben was at the clinic all day, he frequently forgot to bring the dog food home, and over many years, made several trips back to the clinic to get it.

Setting up an auto re-order gives you the ability to tick "Buy Pet Food" off the shopping list forever.

Choose the interval you want your food delivered and we will automatically dispatch it to you, meaning no more empty food bowls.

HANDY TIP: Set up your flea and worm treatments on auto re-order too. Set the dispatch dates to the treatment interval, then, when it turns up in the letterbox you automatically know it's time to treat! Your pet will always be covered - but best of all, you don't even have to think about it!

Why Use Auto Re-Order?

Free Delivery Over $39

We dispatch from both the North and South Island, so your order gets to you faster - and if it's over $39, it's FREE.

Loyalty Programme

If you buy certain brands of food, you are eligible to join our "buy-10-get-1-free" loyalty programme.

No Empty Food Bowls

No more worrying about forgetting to buy food. When it comes to din dins time, there will always be something in the bowl.

BROWSE DOG FOOD

BROWSE CAT FOOD

How Does it Work?

Choose Your Products

Find the product you want to purchase, select “Re-Order Interval”, choose your timeframe and select "add to cart".

You can do this with multiple products at different intervals. It's great for flea and worm products too - it takes the hassle out of remembering when you need to treat.

Check Your Cart

Double check your dispatch intervals are correct, you can always go back and change these in your account.

Once you're happy, checkout and pay by credit card.

Relax And Enjoy Your Day

Rest easy in the knowledge that before you next run out of pet food, it'll arrive on your doorstep. Giving you more time to spend doing what you love doing with your pet.

BROWSE DOG FOOD

BROWSE CAT FOOD

Join Our Loyalty Programme

Buy 10, Get One Free!

When you set up your auto re-order with participating food brands, we'll send you a frequent purchaser card.

Once full, freepost your complete card to us and we will dispatch your FREE bag/box/tray of food, along with a new blank card to start again!

Frequently Asked Questions

How do I pay for it?

Payment for this type of order can only be made via credit card. You make your first purchase (as above) at the checkout, then when each future auto re-order is processed, it recharges this same card. You will have the ability to see how your payments are processed and can change your card details at any time if things change by logging into your account.

Will you remind me about my dispatches?

3 days prior to your auto re-order being dispatched we will send you a message reminding you about it. You will have the ability to change the time frame of the dispatch if it does not suit.

When will my order arrive?

Delivery of your order can be from 2 to 5 business days after dispatch. Rural deliveries may take up to 5 business days.

If your order does not arrive within this timeframe, please contact us via email: myorder@onlinevetstore.co.nz stating your order number, which is generated at time of purchase.

If your order contains multiple items, you may receive multiple deliveries to complete your order.

Can I change or cancel my auto re-order?

You can log into your account and manage you auto re-orders at any time.

Change dispatch dates, alter addresses, add or change products.

What if the cost of my order changes?

If the price changes on your product in between your orders, you will be notified of this.

You can log in to your account and manage your order at any time if the updated price does not suit you.

Which brands are in the 10+1 free loyalty programme?

Hill's Science Diet
Hill's Prescription Diet
Eukanuba
Iams
Royal Canin
K9 Natural
Feline Natural
Nutro

What are the Conditions of the 10+1 free loyalty programme?

Frequent Purchase Reward Program applies to the brands listed above for consumer purchases of dry food 1.5kg or larger, pouches by the box and canned food by the tray.
Free bag is to the equivalent of the smallest bag purchased and can only be redeemed once all 10 purchases have been paid for and dispatched from Online Vet Store.
This initiative may be altered or cancelled at anytime, without notice.
Frequent Purchaser Cards expire 18 months after date of first purchase.
Frequent Purchase Reward Program is only available for purchases via Online Vet Store auto re-order system.
Frequent Purchase Reward Program excludes Royal Canin Endurance 4800.
Frequent Purchase Reward Program excludes Eukanuba Premium Performance.

Where do I post my complete loyalty card?

FREEEPOST:
Online Vet Store
PO Box 637
Rangiora 7440