What you need to know:
WE ARE AN ESSENTIAL SERVICE AND WILL BE HERE FOR YOU AND đ¶ đ± THROUGH ALL PROTECTION FRAME WORK SETTINGS
We dispatch from multiple locations throughout New Zealand via NZ Couriers contact-less parcel delivery service.
No matter what Protection Framework Setting your region is in, we will do out best to get every single order out the door as soon as possible.
Our customer service team is here to help you. Do not hesitate to email them: askus@onlinevetstore.co.nz if you need assurance or can't find what you are looking for.
APRIL 2022 Public Holidays Easter & Anzac Long Weekends Our office will be closed, and there will be no dispatches or courier movements on public holidays, Good Friday, Easter Monday and ANZAC Day. These long weekends are likely to put additional pressure on the courier network. Please be mindful of this when you place your order, consider ordering earlier than you usually would, and be patient.
You will automatically receive the following interactions:
Guest/one time checkout orders:
- When you place your order, you will receive your order confirmation via email.
- When your order leaves the warehouse and is scanned onboard the New Zealand Courier network, you will receive your track and trace information via email.
- If there is a problem with your order between times, we will contact you as soon as we can to discuss the options
Auto re-orders:
- You will be sent a reminder your order is about to process 3 days prior.
- When your order processes, you will be sent a confirmation via email.
- When your order leaves the warehouse and is scanned onboard the New Zealand Courier network, you will receive your track and trace information via email.
- If there is a problem with your order between times, we will contact you to discuss the options.
Unfortunately as Covid 19 spreads and pressure is put on supply and logistics chains due to isolation requirements, dispatch timeframes will extend further, as will transit timeframes. If this is the case, orders may take up to 10 days to be delivered, with possible further delays in some regions as case numbers rise.
Please be patient, we are doing everything we can, as are NZ Couriers to get your order delivered.
Please be patient, and most importantly order your essential food items well before your last scoop or before you open your last pouch.
See Shipping & Delivery for more information.
With more businesses offering online purchase and delivery, this has increased demand across the courier network nationwide, delays should be expected.
Unfortunately, these delays are outside of our control. We will not be able to "fast track" any orders. You will be sent NZ Couriers Track and Trace information when your order is scanned into the courier network, and will be able to keep an eye on it's movement towards your front door for contact-less delivery.
We also recommend you assess your due date to dispatch as delivery may, at a minimum, take a week in the current situation. If you do not have enough in reserve for at least a week (minimum), please contact us to alter your processing date. Email: askus@onlinevetstore.co.nz
Currently, the best way to contact the team is via email: askus@onlinevetstore.co.nz

We are an essential service and continue to dispatch orders NZ wide* via NZ Couriers contactless parcel delivery service. You will be sent track and trace details once your parcel is scanned into the courier network.

Payment is required when you place your order, you can checkout with your credit card, via online banking or in instalments with humm. Note: Your order confirmation is your tax invoice. We do not print and include copies of tax invoices with orders as we endeavour to become more environmentally friendly.

10+1 Free is available on most of the food brands we stock. The premium vet diets are included in this as continuity of diet is necessary to maintain good health.