Auto Re-Order/Loyalty Programme

What is auto re-order?

Auto re-order gives you the ability to set and forget and tick "Buy Pet Food" off the shopping list forever.

Choose the interval you want it delivered and we will automatically process your order and dispatch it to you.

  

Buy 10 - Get 1 FREE

The following brands have a frequent purchase reward programme (FPRP)* for auto re-order purchases after 1/12/18.

     

Once you set up your auto re-order, we will send you your frequent purchaser card via NZ Post. When your card is full and you would like to claim your free bag, FREEPOST your complete card to us and we will dispatch your FREE bag/box/tray (along with a new blank card to start again).

FREEEPOST:
Online Vet Store
PO Box 637
Rangiora 7440

 

*Conditions
FPRP applies to the brands listed above for consumer purchases of dry food 1.5kg or larger, pouches by the box and canned food by the tray.
Free bag is to the equivalent of the smallest bag purchased and can only be redeemed once all 10 purchases have been paid for and dispatched from Online Vet Store.
This initiative may be altered or cancelled at anytime, without notice.
Frequent Purchaser Cards expire 18 months after date of first purchase
FPRP is only available for purchases via Online Vet Store auto re-order system.
FPRP excludes Royal Canin Endurance 4800
FPRP excludes Eukanuba Premium Performance

 

Why auto re-order?

Online Vet Store was originally created because Veterinarian Ben frequently forgot to pick up the dog food, and made several trips, over many years, back to the clinic to get it. He wanted to set something up so that he, and customers, could order their food once, and have it delivered, at regular intervals, so dindins is always on hand for loved family pets. No more special trips required to the Vet Clinic to pick up your food.

 

How do I set up an auto re-order?

Find the product you want to purchase, then instead of “One-time purchase” select “Re-Order Interval” and choose your timeframe – that is it - add to cart as you normally would and check out.

You can add multiple items to your cart, with or without re-order intervals. See the shopping cart image below:
Firstly you will be sent the entire cart for this order, all 4 items.
In 4 weeks time, and every 4 weeks after that, you will be sent the bag of dog food.
In 12 weeks time, and every 12 weeks after that, you will be sent the spot-on treatment.

 

 

How do I pay for it?

Payment for this type of order can only be made via credit card. You make your first purchase (as above) at the checkout, then when each future auto re-order is processed, it recharges this same card. You will have the ability to see how your payments are processed and can change your card details at any time if things change by logging into your account.

 

Will you remind me about my dispatches?

3 days prior to your auto re-order being dispatched we will send you a message reminding you about it. You will have the ability to change the time frame of the dispatch if it does not suit.

 

When will my order arrive?

Delivery of your order can be from 2 to 5 business days after dispatch. Rural deliveries may take up to 5 business days.

If your order does not arrive within this timeframe, please contact us via email: myorder@onlinevetstore.co.nz stating your order number, which is generated at time of purchase.

If your order contains multiple items, you may receive multiple deliveries to complete your order.

 

Can I change/cancel my auto re-order?

You can log into your account and manage you auto re-orders at any time.
Change dispatch dates, alter addresses, add or change products.

 

 

What if the cost of my order changes?

If the price changes on your product in between your orders, you will be notified of this. You can log in to your account and manage your order at any time if the updated price does not suit you.